BUSINESS WIRE
ISG Research Ranked Verint a Top Leader in Knowledge Management Buyers Guide
Verint Recognized as a Knowledge Management Category Leader
Media Relations
Sue Huss
sue.huss@verint.com
Analyst Relations
Ryan Zuk
ryan.zuk@verint.com
Investor Relations
Matthew Frankel
matthew.frankel@verint.com
Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that it ranked as a top knowledge management category leader in a recent ISG Research report.
ISG Research ranked Verint as the top leader among 11 vendors in the Knowledge Management (KM) Buyers Guide. Verint KM ranked first in Product Experience with first place ratings in capability, reliability and usability categories, earning the title of Product Experience Leader.
“The emergence of AI as a customer support tool has spotlighted the need for enterprises to rethink how they organize their company knowledge. AI is not just a new technology, but an amplification of knowledge management itself,” says Keith Dawson, research director, CX, ISG Research. “Knowledge is key to better service outcomes and AI is the key to mastering it.”
According to Verint’s Heather Richards, global vice president, Go-To-Market Strategy, “Verint Knowledge Management powered by AI is critical for contact center agents and self-service bots. It is designed to deliver strong AI business outcomes and ISG’s validation confirms we can deliver that immediate ROI.”
Learn more by reading the ISG Research Knowledge Management Buyers Guide and visiting Verint Knowledge Management.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise.
Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at Verint.com.
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